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Terms & Conditions

Read carefully, and if you have any questions, don't hesitate to ask our team about it.

By using our website and our services you agree by the terms & conditions as stated below. We reserve the right to revise and update these terms and conditions without notice, therefore they should be regularly checked before making a purchase.

KapelloHair.co.uk , Kapellohair.com , Kapellohairextensions.co.uk , Kapellohairextensions.com are owned and operated by Kapello Evolution Ltd

In General

Access to and use of this Website and the products and services available through this Website (collectively, the "Services") are subject to the following terms, conditions and notices (the "Terms of Service"). By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. Once again, you should check this page regularly to take notice of any changes we may have made to the Terms of Service.

Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website.

This Website also contains links to other websites, which are not operated by Kapello Evolution Ltd. Kapello has no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. Your use of the Linked Sites will be subject to the terms of use and service contained within each such site.

Privacy Policy

Our privacy policy, which sets out how we will use your information, can be found at Privacy Policy page. By using this Website, you consent to the processing described therein and warrant that all data provided by you is accurate.

Prohibitions

You must not misuse this Website. You will not: commit or encourage a criminal offence; transmit or distribute a virus, trojan, worm, logic bomb or post any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute a criminal offence under the Computer Misuse Act 1990. Kapello will report any such breach to the relevant law enforcement authorities and disclose your identity to them.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.

Intellectual Property, Software and Content

The intellectual property rights in all software and content made available to you on or through this Website remains the property of Kapello or its licensor's and are protected by copyright laws and treaties around the world. All such rights are reserved by Kapello and its licensor's. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise.

You shall not modify, translate, reverse engineer, decompile, disassemble or create derivative works based on any software or accompanying documentation supplied by Kapello or its licensor's. Kapello Hair TM, Kapello Hair Extensions Tm , Kapello Hair Extensions & Accessories TM are trade marks belonging to Kapello Evolution Ltd. No licence or consent is granted to you to use these marks in any way, and you agree not to use these marks or any marks which are colorably similar without the written permission of Kapello.

Kapello Community Areas Registration

Kapello reserves the right to close accounts if any user is seen to be using proxy IPs (Internet Protocol addresses) in order to attempt to hide the use of multiple accounts or disrupts any of our services in any way.

If you use multiple logins for the purpose of disrupting the community you may have action taken against all of your accounts.

Submission of material

By submitting any material to us, you automatically grant Kapello the royalty-free, perpetual, exclusive right and license to use, reproduce, modify, edit, adapt, publish, translate, create derivative works from, distribute, perform and display such material (in whole or part) worldwide and/or to incorporate it in other works in any form, media, or technology now known or later developed. You also acknowledge that Kapello is not obliged to publish any material submitted by you on any Kapello publication.

We advise that you never reveal any personal information about yourself or anyone else (telephone number, home address, business address, delivery address or email address or any other details that would allow you to be personally identified).

In certain circumstances Kapello may also share your contribution with trusted third parties.

By submitting any material to us, you agree to use the Kapello Community areas in accordance with the Community Guidelines and these Terms and Conditions and the Community Terms and Conditions.

Failure to comply

If you fail to abide by these Community Rules you may be sent an email which informs you why your contribution has been refused or edited. This email will also include a warning that continuing to break the rules may result in action being taken against your account or accounts.

This action may include any content posted by you being checked before allowed to go on the site or a temporary or permanent suspension of your ability to participate in any or all areas of Kapello.

Kapello reserves the right to delete any contribution, or take action against any Kapello account, at any time, for any reason.

If you do not want to grant Kapello the permission set out above on these terms, please do not submit or share your contribution on the Community website.

Terms of Sale

By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.

Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are limited to mainland UK and subject to any delays resulting from postal delays or force majeure for which we will not be responsible.

Please see our Delivery Charges notice for further information.

In order to contract with Kapello you must be over 16 years of age and possess a valid credit or debit card issued by a bank acceptable to us. Kapello retains the right to refuse any request made by you. If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. This will usually be Kapello or may in some cases be a third party. Where a contract is made with a third party Kapello is not acting as either agent or principal and the contract is made between yourself and that third party and will be subject to the terms of sale which they supply you. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes.

Our Contract

When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.

Pricing and Availability

Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

All prices are inclusive of VAT. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Total Price'.

Payment

Upon receiving your order we carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction. Goods will not be dispatched until this pre-authorisation check has been completed. Your card will be debited once the order has been accepted.

Hair Products

We may not be held responsible for the way in which you use the product(s) you purchase from our website once it has left our warehouse. Kapello will not accept responsibility if any hair is put in incorrectly, cared for incorrectly or is damaged due to perming, colouring or cutting, we recommend that instructions should be read or sought before use. We recommend that "professional products" should be used by trained hair extension stylists or hair extension professionals who have been trained in the use of hair extensions. Kapello would recommend that the correct colour match of hair is purchased, some brand of human hair products state that the hair can be dyed however Kapello do not recommend any dying of hair extensions with any brand. Please note that hair and fibre colours will vary on your computer depending on your monitor settings, please loan a colour ring or purchase a colour sample to ensure you are choosing the correct colour shade before your final purchase so the correct colour reaches you first time.

VAT Charges

VAT (Value Added Tax) is chargeable at 17.5% on all purchases (which will change to 20% on the 1st January 2011) If you are a VAT registered company in parts of the EU you may be eligible for VAT exemption, please contact us if you feel you should not be charged VAT on your purchase. The buyer may be responsible for any import duty, import taxes or other incidental charges that may apply to their particular country or state.

Payment & Currencies

All prices throughout our website are quoted in £ Great British Pounds Sterling. We accept most major credit & Debit cards. Card Payments are processed immediately using our Bank and payment secure systems. NEVER send credit card details by e-mail or live chat as this is unsafe. Our online store includes a considerable level of security that is not included in e-mail, you also can order and pass your details via phone call. We also accept Bank Transfer, UK Personal Cheques and UK Postal Orders that must be made payable to Kapello Evolution, remember to include your Name, Address and Order number when mailing us your payment, if you don't have an order number, just let us know what you would like to get, before or after the transfer.

Shipping And Handling

We send orders worldwide, you can choose a shipping method once you have proceeded to the checkout. We use both Royal Mail and Interlink (some times other companies to meet your request on time) to send all of our parcels. All parcels will be sent to the address provided in the "shipping address" box in the "my shopping bag", you can change this at any time by clicking on the "edit" link. You can find more detailed information about shipping options on our Shipping Pages.

Dispatch Times

As per the "Distance Selling Regulations Act 2000" orders must be dispatched within 30 days from the date of order. We aim to dispatch all orders within 1-5 working days from you placing your order. We aim to send out all "next day" and "special delivery orders" the same day if the order is placed by 5pm Monday to Friday (excluding UK bank holidays). Any "next day" and "special delivery orders" placed after 4pm may not be dispatched until the next working day. If we anticipate any delay in this time period we will do our best to keep you informed. Please check all item descriptions as dispatch times may vary for certain products.

Amendments to Orders

All amendments to orders must be done before receiving an actual dispatch confirmation email from Kapello Administration . We regret that we are unable to amend an order that has already been processed and dispatched.

Cancellations

You are entitled to cancel your order within 7 days from the date of purchase for a full refund, on the basis that your order has not yet been dispatched from our warehouse. (If you wish to cancel and you have received your order, please see "customer returns" below).

Customer Returns

If you find your product(s) are faulty you must notify us in writing within 7 days of receipt of the goods, before returning it to us, we will happily send you a replacement product. In the event of any unwanted product(s) you may return it unopened and unused in a resalable condition within 7 working days for an exchange, credit or a refund (If you return products that have been removed from the internal packaging, or a product that has been worn, you will be liable to pay the return postage back to you as they will not be accepted for hygiene reasons). You can expect your refund or replacement product(s) within approximately 7 working days after we receive your faulty or unwanted product(s). Please note you will not be entitled to a refund of the shipping costs incurred in returning the product(s) to us unless the product(s) are faulty. Before returning any product(s) to us please ensure that you sufficiently package the product(s). You are also advised to return product(s) by recorded delivery or registered post. Proof of postage will not be accepted as proof of delivery. Please remember to include your full name and address, and a copy of your purchase invoice along with your reason for return.

Exchange or Return Product Eligibility Products must be: Products must not be: Delays or Loss in Transit

Unless you have chosen a next day service please allow 30 days for orders to arrive. We can provide you with all tracking information, dates, reference numbers etc. Royal Mail and most couriers suggest waiting at least 30 days for delivery of any parcel before a claim form can be submitted for a parcel deemed as lost in transit. (This allows time for a parcel to be collected from the Royal Mail/Courier collections office if no one was home when they attempted delivery, or for the parcel to be returned back to us if it was not collected by you).

Faulty Products

All product(s) are fully checked & tested before dispatch, but in the unlikely event of faulty or damaged product(s) please refer to our returns policy.

Refunds

Refunds will be issued within 7 working days of receiving your return or cancellation request.

Returns By Royal Mail

If you are not home when the courier attempts delivery they will leave you a calling card to which you must respond otherwise the package will be returned to sender. If you fail to get a redelivery or collect the package and it is returned to us, you will be contacted and may have to pay shipping costs for the package to be sent back out to you.

Payment Security

All credit card details are processed using our gateway payment system partners and "PayPal" secure transaction systems. Your credit or debit card details are not stored on any of our own computers / servers.

Discount Codes

We do provide Discount Codes for special occasions and customers who don't have an account. Each Discount Code will work only once, each code can only be used once by the same customer. Discount codes will not work for products on sale, or with standard discount promotional products. Discount Code will be in effect only if the total price is exceeding 50£.

Account discount codes

Discount codes may from time to time be offered to account holders; such codes may only be applied to purchases made through the account in respect of which the discount code was offered and registered.

Promotional discount codes

We may from time to time offer promotional discount codes which may apply in respect of any, or certain specified, purchases made though this Website.

Gift Vouchers

Gift vouchers are only valid for a limited time and the voucher must be used by the date shown on the voucher - check your voucher to find out when to use it by.

We're afraid we can't accept any responsibility for stolen or deleted gift vouchers.

We'll despatch your gift voucher either as soon as payment has been cleared or on your specified delivery date (if this is later). We regret that we can't be responsible for any delays, no matter how they are caused.

If you are the purchaser, please double check the delivery email address you enter - it is your responsibility to do so and we're afraid we can't be held responsible if a gift voucher is used by someone other than your recipient if the email address entered is incorrect.

In addition, we can't take responsibility for any gift vouchers that are lost or used by someone other than your recipient after delivery. Make sure your recipient has received their gift voucher, as it is their responsibility to keep the voucher details safe.

From time to time, gift vouchers may get caught in pesky spam filters, and it's up to the recipient to check these filters. We can't take responsibility if a gift voucher cannot be delivered to the recipient's email address because of spam filters, firewalls, the capacity of the recipient's mailbox or any other factors outside of our control.

If you need a refund, this will be made in the same way as the original payment method (such as onto a gift voucher, debit/credit card account, or a combination of the two).

As you'd expect, we reserve the right to vary these terms and conditions.

The conditions of use relating to any discount code will be specified at the time of issue.

Collections

You can pay for our collection service using the credit / debit card you would pay for normal goods and our terms of sale apply for this service. Please note, we do not accept gift vouchers or discounts as part or full payment for this service.

Once the service is paid for, we cannot make changes to it. Therefore, if you wish to amend the address, you will need to cancel the collection and pay for a new one.

We accept cancellation requests made before 7am, 1 working day before the booked collection date. After 7am we will commit your request to our Courier and the service will become non-refundable.

We will collect your goods any time between 7am - 7pm on your chosen date, at the address you have given when ordering your collection.

We need an address that the courier can access and a responsible adult must be present to hand over the goods. If the courier is unsuccessful in their attempt to collect your goods, you will still be charged the cost of the service.

In the rare event we fail to collect your goods because of a courier or Kapello failure, we will refund you the cost of the service.

The items within the return are all subject to our Returns policy and the collection of the goods does not imply an acceptance of their return.

We will accept cancellation requests made before 7am, 1 working day before the booked collection date. After 7am we will commit your request to our Courier and the service will become non-refundable.

Disclaimer of Liability

The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law Kapello and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect Kapello's liability for death or personal injury arising from its negligence, nor for fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.

Linking to this Website

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link from any website that is not owned by you.

This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. We reserve the right to withdraw linking permission without notice.

Disclaimer as to ownership of trade marks, images of personalities and third party copyright.

Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and images of third party products, services and/or locations featured on this Website are in no way associated, linked or affiliated with Kapello and you should not rely on the existence of such a connection or affiliation. Any trade marks/names featured on this Website are owned by the respective trade mark owners. Where a trade mark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to Kapello.

Termination

Kapello may at any time terminate or suspend any part of the Service without notice to you.

Indemnity

You agree to indemnify, defend and hold harmless Kapello, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service.

Variation

Kapello shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website.

Invalidity

If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law.

Complaints

We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know if you have any complaints or comments.

Waiver

If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

Governing Law and Jurisdiction

These terms and conditions are to be construed in accordance with the laws of England and in the event of any dispute or claim associated with these terms and conditions, that dispute or claim shall be subject to the exclusive jurisdiction of the English courts.

Entire Agreement

The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and Kapello. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of Kapello.

Ethical Sourcing Policy

As a reputable and trusted business committed to offering its customers high quality products, Kapello recognizes its obligation to ensure that suppliers are operating ethically.

We expect our suppliers to consistently provide an environment which protects their employees' health and safety and basic human rights.

All suppliers are expected to comply with their national employment laws and regulations with particular regard to:

Kapello will never knowingly source stock from countries which are in breach of the above principles. We also look to our suppliers to instil these principles when dealing with their own supplier base.

Because of the sometimes complex nature of our suppliers' supply chain, it is not always possible to monitor and control the conditions of each individual involved in the production of our products. However, as Kapello continues to grow it recognises the importance of being proactive and doing everything within its power to support the rights of those involved in the manufacture of its goods.

Copyright

The design, text, graphics, images, applications, software, underlying source code and all other aspects are copyright of Kapello Evolution Ltd and our partnered brands. In accessing these web pages, you agree that any downloading of content is for personal, non-commercial reference only and you must seek permission from Kapello Evolution Ltd before doing so. No part of this web site may be reproduced or copied and images are property/copyrighted to Kapello Evolution Ltd and our partnered brands.

Our Right as a Supplier

We reserve the right to change prices and information at any time and without notice throughout this website.

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