Kapello is committed to ensuring you get the best possible fit every time you purchase from us.
If you find your product(s) are faulty you must notify us in writing within 7 days of receipt of the goods, before returning it to us, we will happily send you a replacement product. In the event of any unwanted product(s) you may return it unopened and unused in a resalable condition within 7 working days for an exchange, credit or a refund (If you return products that have been removed from the internal packaging, or a product that has been worn, you will be liable to pay the return postage back to you as they will not be accepted for hygiene reasons).
You can expect your refund or replacement product(s) within approximately 7 working days after we receive your faulty or unwanted product(s). Please note you will not be entitled to a refund of the shipping costs incurred in returning the product(s) to us unless the product(s) are faulty. Before returning any product(s) to us please ensure that you sufficiently package the product(s). We ARE NOT liable for any responsibility for returned goods sent back.
You are also advised to return product(s) by recorded delivery or registered post. Proof of postage will not be accepted as proof of delivery. Please remember to include your full name and address, and a copy of your purchase invoice along with your reason for return.
Exchange or Return Product Eligibility
Products must be:
- In original, factory condition (unaltered, unworn, undamaged, and with tags attached) and in original packaging
- Odor-Free (Any odors on the product will render the product ineligible for exchange)
- Item(s) must be returned within 7 days of receiving your original order.
Products must not be:
- Last call or clearance items,items on sale, discounted items, care products, accessories, liquids, special order items and wholesale orders.